DentorALL
Returns & exchanges
7-day window
You have 7 calendar days, counted from the day you received the order, to open the request. Opened within the window, it stands.
Same process for defects and for sizing
The process is identical in both cases. If the item arrived with a manufacturing defect, you open the request. If the size did not work out, you open the same request. There is no different rule between the two, shipping included.
You pay the return shipping and get it back
You pay the shipping to send the item back and post it at the carrier. When you send us the photo of the postage receipt, we credit 100% of the amount shown on the receipt as DentorALL cashback, up to R$ 60. The shipping of the new item to you is on us. In the end, the shipping does not come out of your pocket.
The cashback lands right away
As soon as our team checks the postage receipt, the amount goes into your DentorALL account. You do not have to wait for the item to arrive here. The cashback applies on its own at your next purchase, just sign in on the site.
The photos we ask for
Two photos when you open the request. The first is of the item, showing the tag and, if it is a defect, showing the defect up close. The second is you wearing the item, because that is how we check the fit and get the size right the first time, without you having to exchange twice. After you post it, we ask for the third photo, the postage receipt. The photos are stored in a private area and are used only to review your request.
Trying it on is not wearing it
The item has to be unwashed and free of signs of use. Trying it on at home to check the fit is expected and does not void your right to an exchange. What we cannot accept is a washed item, makeup on the collar or signs that it was worn day to day.
If you just want to return it and get your money back
Within the 7 days you can also return without exchanging. In that case the refund goes to the same payment method used for the purchase and the return shipping is on us. Talk to us on WhatsApp and we will handle that case with you.
Orders shipped abroad
If your order was shipped outside Brazil, we handle the exchange case by case, because the return does not go through the Brazilian carrier and the cashback is credited in reais. Talk to our team on WhatsApp and we will arrange it with you.
How to open the request
Talk to us on WhatsApp with your order number and what happened. We walk you through the whole process right there and tell you the next step.
Need help with an exchange?
Chat on WhatsApp